Shipping & Returns
Shipping & Handling Charges are as follows:
TTD $40.00 flat fee for T&T orders
USD $15.00 flat fee for the US orders
The processing time for orders is 48 hours. After your order has been shipped, delivery time within Trinidad and Tobago 1-2 business days, and 5-10 business days in the USA. Please keep in mind that during holidays this time may vary.
Return & Exchange Policy
There will be no returns on skin care products.
For non-skincare products:
In order for the return to be accepted:
The product must never be used or opened;
The product has to be sealed in its original packaging, including the protective cellophane or labels (if any) - if the product box has no mark or seal, you must keep intact the box, or any other packaging;
In the first place, please contact our Customer Service team via e-mail (info@SmoothScrubs.com) to arrange your return.
We need you to let us know the order number and the item(-s) you want to return. Send that information along with an explanation of the situation to our email, attaching photos (if necessary). Upon receipt of these details, we will provide you with instruction and all the necessary information/documents needed to arrange the return. Return process depends on the country you are in.
Faulty and wrong item(-s)
It is important that you check your order or items upon receipt and always before use. Although we try our best to prevent any damage to your goods during transportation, it is possible that problems may occur. We also have high standards when it comes to preparing your order however mistakes, can occur from time to time. Please accept our apologies if you have received a damaged or wrong item. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Please provide details of the fault and attach pictures of the parcel and problematic product (-s) to your message so we can have any chance of evaluating the situation. As part of our customer objectives, we will do our best to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually and provide the best solution possible. We can offer refund, partial refund, discount for future purchase or reshipment of the item(-s). In case of refund we will process it back to the original account used to purchase the item. It can take an extra 5-10 working days to be processed. Our aim is to provide the best solution for you as quickly as possible.